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Determinants of patient satisfaction in oncology settings from European and Asian countries : Preliminary results based on the EORTC IN-PATSAT32 questionnaire

Identifieur interne : 001401 ( Main/Exploration ); précédent : 001400; suivant : 001402

Determinants of patient satisfaction in oncology settings from European and Asian countries : Preliminary results based on the EORTC IN-PATSAT32 questionnaire

Auteurs : A. Bredart [France] ; C. Coens [Belgique] ; N. Aaronson [Pays-Bas] ; W.-C. Chie [Taïwan] ; F. Efficace [Belgique] ; T. Conroy [France] ; J. M. Blazeby [Royaume-Uni] ; E. Hammerlid [Suède] ; M. Costantini [Italie] ; F. Joly [France] ; S. Schraub [France] ; O. Sezer [Allemagne] ; J. I. Arraras [Espagne] ; C. Rodary [France] ; A. Costantini [Italie] ; M. Mehlitz [Allemagne] ; D. Razavi [Belgique] ; A. Bottomley [Belgique]

Source :

RBID : Pascal:07-0102249

Descripteurs français

English descriptors

Abstract

The aim of this study was to identify factors associated significantly with hospitalised cancer patients' satisfaction with care. Patients were recruited from four geographical/cultural groups, including five European countries and Taiwan. They rated their level of satisfaction by completing the EORTC INPATSAT32 questionnaire at home. Additionally, data were collected on the sociodemographic and clinical characteristics and the quality of life of the patients, as well as on institutional characteristics. Of 762 patients recruited, 647 (85%) returned a completed questionnaire. The number of nurses and doctors per bed, institution size, geo-cultural origin, ward setting, teaching/ non-teaching setting, treatment toxicity, global health status, participation in clinical trials and education level were all associated significantly at the multivariate level with satisfaction with doctor and nurse interpersonal skills, information provision, availability, and/or overall satisfaction. A number of patient-, institutional- and culture-related factors are associated with the perceived quality of cancer care. Future studies, with appropriate sampling frames and stratification procedures, are needed to better understand cross-national and cross-cultural differences in cancer patient satisfaction.


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<wicri:noRegion>Bruederkrankenhaus</wicri:noRegion>
<wicri:noRegion>Bruederkrankenhaus</wicri:noRegion>
</affiliation>
</author>
<author>
<name sortKey="Razavi, D" sort="Razavi, D" uniqKey="Razavi D" first="D." last="Razavi">D. Razavi</name>
<affiliation wicri:level="3">
<inist:fA14 i1="17">
<s1>Institut Jules Bordet</s1>
<s2>Brussels</s2>
<s3>BEL</s3>
<sZ>17 aut.</sZ>
</inist:fA14>
<country>Belgique</country>
<placeName>
<settlement type="city">Bruxelles</settlement>
<region nuts="2">Région de Bruxelles-Capitale</region>
</placeName>
</affiliation>
</author>
<author>
<name sortKey="Bottomley, A" sort="Bottomley, A" uniqKey="Bottomley A" first="A." last="Bottomley">A. Bottomley</name>
<affiliation wicri:level="3">
<inist:fA14 i1="05">
<s1>EORTC Quality of Life Unit</s1>
<s2>Brussels</s2>
<s3>BEL</s3>
<sZ>5 aut.</sZ>
<sZ>18 aut.</sZ>
</inist:fA14>
<country>Belgique</country>
<placeName>
<settlement type="city">Bruxelles</settlement>
<region nuts="2">Région de Bruxelles-Capitale</region>
</placeName>
</affiliation>
</author>
</analytic>
<series>
<title level="j" type="main">European journal of cancer : (1990)</title>
<title level="j" type="abbreviated">Eur. j. cancer : (1990)</title>
<idno type="ISSN">0959-8049</idno>
<imprint>
<date when="2007">2007</date>
</imprint>
</series>
</biblStruct>
</sourceDesc>
<seriesStmt>
<title level="j" type="main">European journal of cancer : (1990)</title>
<title level="j" type="abbreviated">Eur. j. cancer : (1990)</title>
<idno type="ISSN">0959-8049</idno>
</seriesStmt>
</fileDesc>
<profileDesc>
<textClass>
<keywords scheme="KwdEn" xml:lang="en">
<term>Asiatic</term>
<term>Cancerology</term>
<term>Countries</term>
<term>Europe</term>
<term>European Organization for Research and Treatment of Cancer</term>
<term>Human</term>
<term>Malignant tumor</term>
<term>Pharmacology</term>
<term>Questionnaire</term>
<term>Satisfaction</term>
</keywords>
<keywords scheme="Pascal" xml:lang="fr">
<term>Tumeur maligne</term>
<term>Homme</term>
<term>Satisfaction</term>
<term>Cancérologie</term>
<term>Europe</term>
<term>Asiatique</term>
<term>Pays</term>
<term>Questionnaire</term>
<term>Pharmacologie</term>
<term>EORTC</term>
</keywords>
<keywords scheme="Wicri" type="topic" xml:lang="fr">
<term>Homme</term>
<term>Pharmacologie</term>
</keywords>
</textClass>
</profileDesc>
</teiHeader>
<front>
<div type="abstract" xml:lang="en">The aim of this study was to identify factors associated significantly with hospitalised cancer patients' satisfaction with care. Patients were recruited from four geographical/cultural groups, including five European countries and Taiwan. They rated their level of satisfaction by completing the EORTC INPATSAT32 questionnaire at home. Additionally, data were collected on the sociodemographic and clinical characteristics and the quality of life of the patients, as well as on institutional characteristics. Of 762 patients recruited, 647 (85%) returned a completed questionnaire. The number of nurses and doctors per bed, institution size, geo-cultural origin, ward setting, teaching/ non-teaching setting, treatment toxicity, global health status, participation in clinical trials and education level were all associated significantly at the multivariate level with satisfaction with doctor and nurse interpersonal skills, information provision, availability, and/or overall satisfaction. A number of patient-, institutional- and culture-related factors are associated with the perceived quality of cancer care. Future studies, with appropriate sampling frames and stratification procedures, are needed to better understand cross-national and cross-cultural differences in cancer patient satisfaction.</div>
</front>
</TEI>
<affiliations>
<list>
<country>
<li>Allemagne</li>
<li>Belgique</li>
<li>Espagne</li>
<li>France</li>
<li>Italie</li>
<li>Pays-Bas</li>
<li>Royaume-Uni</li>
<li>Suède</li>
<li>Taïwan</li>
</country>
<region>
<li>Alsace (région administrative)</li>
<li>Basse-Normandie</li>
<li>Berlin</li>
<li>Grand Est</li>
<li>Hollande-Septentrionale</li>
<li>Latium</li>
<li>Lorraine (région)</li>
<li>Région Normandie</li>
<li>Région de Bruxelles-Capitale</li>
<li>Île-de-France</li>
</region>
<settlement>
<li>Amsterdam</li>
<li>Berlin</li>
<li>Bruxelles</li>
<li>Caen</li>
<li>Nancy</li>
<li>Paris</li>
<li>Rome</li>
<li>Strasbourg</li>
</settlement>
</list>
<tree>
<country name="France">
<region name="Île-de-France">
<name sortKey="Bredart, A" sort="Bredart, A" uniqKey="Bredart A" first="A." last="Bredart">A. Bredart</name>
</region>
<name sortKey="Conroy, T" sort="Conroy, T" uniqKey="Conroy T" first="T." last="Conroy">T. Conroy</name>
<name sortKey="Joly, F" sort="Joly, F" uniqKey="Joly F" first="F." last="Joly">F. Joly</name>
<name sortKey="Rodary, C" sort="Rodary, C" uniqKey="Rodary C" first="C." last="Rodary">C. Rodary</name>
<name sortKey="Schraub, S" sort="Schraub, S" uniqKey="Schraub S" first="S." last="Schraub">S. Schraub</name>
</country>
<country name="Belgique">
<region name="Région de Bruxelles-Capitale">
<name sortKey="Coens, C" sort="Coens, C" uniqKey="Coens C" first="C." last="Coens">C. Coens</name>
</region>
<name sortKey="Bottomley, A" sort="Bottomley, A" uniqKey="Bottomley A" first="A." last="Bottomley">A. Bottomley</name>
<name sortKey="Efficace, F" sort="Efficace, F" uniqKey="Efficace F" first="F." last="Efficace">F. Efficace</name>
<name sortKey="Razavi, D" sort="Razavi, D" uniqKey="Razavi D" first="D." last="Razavi">D. Razavi</name>
</country>
<country name="Pays-Bas">
<region name="Hollande-Septentrionale">
<name sortKey="Aaronson, N" sort="Aaronson, N" uniqKey="Aaronson N" first="N." last="Aaronson">N. Aaronson</name>
</region>
</country>
<country name="Taïwan">
<noRegion>
<name sortKey="Chie, W C" sort="Chie, W C" uniqKey="Chie W" first="W.-C." last="Chie">W.-C. Chie</name>
</noRegion>
</country>
<country name="Royaume-Uni">
<noRegion>
<name sortKey="Blazeby, J M" sort="Blazeby, J M" uniqKey="Blazeby J" first="J. M." last="Blazeby">J. M. Blazeby</name>
</noRegion>
</country>
<country name="Suède">
<noRegion>
<name sortKey="Hammerlid, E" sort="Hammerlid, E" uniqKey="Hammerlid E" first="E." last="Hammerlid">E. Hammerlid</name>
</noRegion>
</country>
<country name="Italie">
<noRegion>
<name sortKey="Costantini, M" sort="Costantini, M" uniqKey="Costantini M" first="M." last="Costantini">M. Costantini</name>
</noRegion>
<name sortKey="Costantini, A" sort="Costantini, A" uniqKey="Costantini A" first="A." last="Costantini">A. Costantini</name>
</country>
<country name="Allemagne">
<region name="Berlin">
<name sortKey="Sezer, O" sort="Sezer, O" uniqKey="Sezer O" first="O." last="Sezer">O. Sezer</name>
</region>
<name sortKey="Mehlitz, M" sort="Mehlitz, M" uniqKey="Mehlitz M" first="M." last="Mehlitz">M. Mehlitz</name>
</country>
<country name="Espagne">
<noRegion>
<name sortKey="Arraras, J I" sort="Arraras, J I" uniqKey="Arraras J" first="J. I." last="Arraras">J. I. Arraras</name>
</noRegion>
</country>
</tree>
</affiliations>
</record>

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